ONLINE PROCEDURES

If you own a certificado digital (digital certificate), the procedures are best submitted online.

* Procedures adressed to the City Council of Utrera through the E-Office:

* Procedures adressed to the Junta de Andalucía:

https://www.juntadeandalucia.es/servicios.html (link in Spanish)

* Procedures adressed to the Public Administration:

https://rec.redsara.es (link in Spanish)

* Procedures adressed to OPAEF (Provincial Tax and Revenue Office):

https://sede.opaef.es/sede/ (link in Spanish)

* Procedures adressed to Seville's Council:

https://sedeelectronicadipusevilla.es/opencms/opencms/sede (link in Spanish)

PEOPLE WHO MUST USE THE E-OFFICE:

Furthermore, we recall that it must be taken into account that the following people must do the procedures through electronic means of any administrative procedure:

  1. a) Legal entities.

  1. b) Entities without legal personality.

  1. c) Those practicing a professional activity that requires mandatory membership in a professional colegiación (association), for the procedures and actions they carry out with Public Administrations in the exercise of that professional activity. In any case, this group shall include notaries and property and mercantile registrars.

  1. d) Those representing an interested party who is obligated to interact electronically with the Administration.

  1. e) Public Administration employees for the procedures and actions they carry out with them by reason of their status as public employees, as determined by the regulations of each Administration.

(Artículo 14.2 de la Ley 39/2015 del Procedimiento Administrativo Común de las Administraciones Públicas) -> (Article 14.2 of Law 39/2015 on the Common Administrative Procedure of Public Administrations)


Sistema Cl@ve

Sistema Cl@ve is an app/ website that allows citizens to simplify the electronic acess to the public services. It is a platform for identification, authentication and electronic signing.

¿How can you identify yourself?
There are two types of systems you could use to identify yourself: based on keys (providing your name and password) or using digital certificate.
In addition, there are two types of keys:

  • Cl@ve PIN: consists on a password which is limited through time, meaning it will expire when you use it. It is normally used by citizens that access occasionally to the services.
  • Cl@ve Permanente: consists on a permanent password, used by day-to-day users and reinforced with single-use keys provided through SMS.
IMPORTANT: 1. It won't be necessary to press Solicitud genérica in order to use Cl@ve PIN, it is just an example for the video. 2. The QR is not needed if you don't have the app installed, you just need to wait until the SMS message appears. 3. If you don't have a Cl@ve Permanente, you will need to click Registrarse 4. You could use your digital certificate to access to the services, too.

Solicitud Genérica (Blanket Request)

Below is an explanatory video on how to complete a "Solicitud genérica" (Generic Request) step-by-step through the Electronic Office of the City Council of Utrera.

REQUIREMENTS

  1. SOFTWARE DOWNLOAD LINKS

    Obtain Certificado Digital (Digital Certificate)

    FNMT (Spanish Royal Mint) Trusted Root Certificates

    Autofirma (depending on the operating system): Windows 32 – Windows 64 – Linux – Mac

REQUIREMENTS FOR OPERATING IN THE ELECTRONIC OFFICE OF THE CITY COUNCIL OF UTRERA

For the electronic office to run correctly, your computer must have the following components installed:

  • Plug-in of Java, minimum 1.6.0.14 (*)
  • Adobe Acrobat
  • Mozilla firefox 4 or higher (only this browser works on Linux), Internet explorer 8 or higher, or Google Chrome 79 or higher
  • Autofirma (electronic signature user)

(*) Problems may occur if multiple versions of Java coexist on the same machine.

Versions other than those mentioned are not certified for the correct operation of the platform.

The browser must have JavaScript support enabled, as it is necessary for the execution of the signature client.

AUTOFIRMA

In order to carry out any procedure that requires the electronic signature of a document, it is essential to have correctly installed and configured the app of AUTOFIRMA published by the Government of Spain and available for download on the SARA Network (links available at the top of this page).

CERTIFICADO DIGITAL (DIGITAL CERTIFICATE)

Furthermore, in order to benefit from all the possibilities offered by this system, citizens must possess a natural person digital certificate issued by the FNMT (Spanish Royal Mint) (the same one used with other administrations, such as Social Security to obtain work history records or the Tax Agency for online tax returns) or an DNI electrónico. These digital certificates guarantee the legality of online transactions and allow documents to be signed electronically, granting them legal validity.

You can create the content to be used within the module here.

For your internet browser to establish a secure connection with the Electronic Office of the Utrera City Council, it is necessary to install the trusted root certificate of the FNMT for Public Administration certificates. CLICK HERE to download and install the necessary root certificate and check all trust options.

RECOMMENDED SOFTWARE FOR OPERATING IN THE ELECTRONIC OFFICE

All the software required by users of the Electronic Office of the City Council of Utrera is free of charge. The necessary elements depend on the configuration of the device (Computer, Tablet, Smartphone, etc.) you use. If you experience access issues, we recommend considering a review of your equipment by your IT service or hardware provider.

The Electronic Office works with any browser and/or operating system; however, it incorporates an authentication and signature component based on Java technology, which does apply certain restrictions—only for those features of the site that require user authentication or digital signature processes.

RECOMMENDED BROWSERS

Google Chrome

SOFTWARE JAVA

In order to be able to use an electronic signature, the platform called @firmais the one needed, relying on Java for its operation. Java Java is a programming language and computing platform first released in 1995 by Sun Microsystems (currently managed and maintained by Oracle). Many applications and websites will not function unless Java is installed, and more are created every day. It is necessary to install (if not already present) the basic Java software and configure it correctly; if you likely already have it, you must keep it updated. The most recent version of Java contains important improvements for the performance, stability, and security of Java applications running on your machine. Installing the update is free and ensures that your Java applications continue to run safely and efficiently.

If you do not know if it is installed, use this link: Check Java virtual machine on my computer..

If you do not have it, use this link: Download Java virtual machine for installation..

DOCUMENT VIEWING

For security reasons, the electronic office issues documents in PDF (Portable Document Format). You will need a PDF viewer to see them. The most widely used is Adobe's free reader: Adobe Reader, which you can obtain (if you do not have it) by clicking here. Click here..­